Exane SA and Exane Derivatives, including their branches are committed to taking all reasonable measures to maintain an effective and transparent complaints management framework for the prompt handling of clients' and potential clients' complaints.
A complaint is a statement formalising the dissatisfaction from a client or a prospect. A complaint may be made in writing (eg. letter, e-mail...) or orally. Requests for information, clarification, service or assignments are not complaints.
Submitting a complaint is free of charge.
Any complaint can be addressed to your usual contact by phone or email, or can be filed to the complaint handling service:
1 Hanover Street London W1S 1YZ
6, rue Ménars
75 002 Paris
Exane acknowledges receipt of all complaints in writing in a maximum of 10 business days from its reception.
Exane will provide a written response to the complaint at the earliest opportunity and no later than 2 months from its reception, except in the event of special circumstances requiring additional delay.