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Exane SA and Exane Derivatives, including their branches are committed to taking all reasonable measures to maintain an effective and transparent complaints management framework for the prompt handling of clients' and potential clients' complaints.

 


  1. A complaint is defined as follows:

 

A complaint is a statement formalising the dissatisfaction from a client or a prospect. A complaint may be made in writing (eg. letter, e-mail...) or orally. Requests for information, clarification, service or assignments are not complaints.

 

  1. How to file a complaint?

 

Submitting a complaint is free of charge.

 

Any complaint can be addressed to your usual contact by phone or email, or can be filed to the complaint handling service:

 

 

Cash equity

 

Email: client-complaint-cashequity@exane.com

 

Postal address:

Exane

 

Clients Complaints

 

1 Hanover Street London W1S 1YZ

 

United Kingdom

 

Derivatives

 

Email: client-complaint-derivatives@exane.com

 

Postal address:

 

Exane Derivatives

 

Clients complaints

 

6, rue Ménars

 

75 002 Paris

 

France

 

 

 

Exane acknowledges receipt of all complaints in writing in a maximum of 10 business days from its reception.

 

Exane will provide a written response to the complaint at the earliest opportunity and no later than 2 months from its reception, except in the event of special circumstances requiring additional delay.

 

 


6, rue Ménars 75002 Paris – France
Tel:+33 (0)1 44 95 40 00

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